Delivery and shipping
We offer shipping to local (South African) and international destinations worldwide via a door-to-door courier service. Your parcel can be tracked during its entire journey. The smart receipt system on the payment gateway will automatically calculate your shipping charge, based on the weight and dimensions of the items, the destination and the selected delivery method. The delivery charge will then automatically be added to your invoice. Delivery costs are variable as they are primarily dependent on the destination and weight of the items purchased. Please refer directly to the site and follow the checkout process to view delivery costs before finalising your order. If you require further information, please contact us on firstname.lastname@example.org
For local (South African) deliveries, the approximate delivery time is 2-5 working days. Local shipping/ delivery is provided by a third-party service provider.
For deliveries to international countries, the approximate delivery time is 5-7 working days.Certain countries are excluded from the online check-out list due to varying cost structures. Please email email@example.com. should you have a query. In the case of international shipping, delivery excludes taxes and duties (if applicable), quarantine charges, storage and any unforeseen expenses incurred by customs or handling services at the destination. International shipping/ delivery is provided by a third-party service provider, DHL ( https://www.dhl.com/en/express.html ).
Are there any additional costs associated with delivery (taxes, etc.)?
For domestic clients there are no additional costs. For items shipped from South Africa to international customers in other countries, duties and/or other charges may be charged/levied upon entering these countries, payment of which may be required before release and/or delivery of such item/s. Any applicable duties, surcharges, and/or costs are determined by the respective countries and can vary from country to country. We are unable to advise customers regarding the nature and extent of such costs. Any additional duties, clearance, taxes or other charges must be borne by the recipient and/or customer and we will not accept liability for any costs whatsoever.
Further information on international duties and taxes is available via the following link: https://www.dhl.com/en/express/customs_support/duties_taxes/duties_taxes_receivers.html
For an estimate click here: http://www.importcalculator.com/
Items purchased may be returned if the size of the item purchased is incorrect and the item has not been altered. Customers will however be responsible for payment of the additional shipping/courier costs (to return goods to us and to re-ship) and any additional costs for the item exchanged if applicable. Exchanges are to be requested within 7 days of receiving the order. Goods that have been worn and/or have had labels and/or swing tags removed cannot under any circumstances be returned.
Exchanges are dependent on stock availability and new items can only be shipped once the original goods have been received by us, and any additional amounts due have been paid. Be sure to check the size chart and view the products carefully on the website before placing your order. Should an item be delivered which was not ordered by the customer, we will accept responsibility for all costs associated with the return and re-delivery of the correct item/s. For any further information please contact firstname.lastname@example.org.
All content included on this site, including text, graphics, logos, button icons, images, and audio clips, digital downloads, data compilations, and software, is the exclusive property of this site’s owner or its content suppliers and protected by international copyright laws. All software used on this site is the property of this site’s owner or its software suppliers and is protected by international copyright laws.
This website is provided free of charge and we provide no guarantee/s that it will be uninterrupted or error free. We reserve the right to suspend or withdraw the whole or any part of the website at any time without notice and without incurring any liability.
Links to other Websites
We may, from time to time, provide links from this website to websites that are owned and controlled by third parties. These links are provided only for your convenience and over which we have no control, and accept no liability in respect of such websites.
Internet transmissions are never completely private or secure and there is therefore a risk that any message or information which you send to us through this website may be intercepted and potentially read by others. We accordingly accept no liability in respect of any transmissions sent by you, which is accordingly done entirely at your own risk.
Accuracy of information
We take care to ensure that all information available on our website about the products, its services and events is accurate and up to date. However, these are continually developing and updated and the information, images, specifications and prices on this website may, occasionally, be out of date. We accept no liability for any inaccurate information and reserve the right to make corrections at any time.
Neither LB Retail (Pty) Ltd. Nor Alliance Brands Limited will be liable for any loss or damage (in contract, negligence or otherwise) where:
• there is no breach of a legal duty of care owed to you by us;
• the loss or damage is not a reasonably foreseeable result of any such breach;
• any increase in loss or damage results from a breach by you of these terms and conditions.
Nothing in these terms and conditions excludes or limits our liability for fraud, death or personal injury caused by our gross negligence.
We reserve the right to change these Terms and Conditions at any time. Any changes will be posted on this website and will take effect immediately upon posting. If you use the website after the new Terms and Conditions have come into effect any further use of the website indicates your acceptance to be bound by the new Terms and Conditions.
Neither LB Retail (Pty) Ltd. Nor Alliance Brands Limited warrants or represents that the material on this website is accurate, complete or current, or that the website will be free of defects or viruses.
Should your bank account have insufficient funds to place an order, you will be contacted by The House O Machines Online Store and the order will remain recorded as unplaced.
This website is The House Of Machines Online Store, which is operated and managed by LB Retail. If you have any comments, queries or require further assistance please contact us:
Telephone: +27 (0)11 262 0396
Contact Person: Dustin Botha
Mail: PO BOX 690, MELROSE ARCH, 2076
Address: LB RETAIL (PTY) LTD / LUKS WAREHOUSE
STER KINEKOR OFFICE PARK
6 CHARLES CRESCENT
REG # 2013/160244/07